Privacy Policy – Opuluxe

At Opulux Cleaning Service, we are committed to protecting your personal information and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy explains how we collect, use, disclose, and safeguard your personal data when you use our website [https://www.opuluxcleaning.com] or our services.

1. Who We Are

Opulux Cleaning Service
Business Address: London-Based
Email: opuluxcleaning@gmail.com
Phone: 07715497834
We act as a data controller for the personal data you provide.

2. What Information We Collect

We may collect and process the following personal data:

• Contact Information: Name, phone number, email address, and service address.

• Booking & Payment Data: Service details, billing address, and limited payment information (processed securely via third-party payment gateways).

• Technical Data: IP address, browser type, device information, pages viewed (collected through cookies and analytics tools).

• Communication Data: Feedback, inquiries, or messages you send us.

3. How We Use Your Information

We process your data to:

• Provide and manage our cleaning services.

• Respond to inquiries and customer service requests.

• Send service updates or appointment reminders.

• Improve our website and user experience.

• Comply with legal obligations.

We only collect and use your data where we have a lawful basis, such as:

• Consent

• Contractual necessity

• Legal obligations

• Legitimate interest

4. Data Sharing

We will not sell or rent your personal data. We may share your data with:

• Trusted service providers (e.g., payment processors, IT support).

• Legal or government authorities when required by law.
  All third parties are required to protect your data and only process it in accordance with our instructions.

5. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for legal, accounting, or reporting requirements.

6. Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you.

• Request correction or erasure of your data.

• Object to or restrict how we process your data.

• Withdraw consent at any time.

• File a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been violated.

📍 Website: https://ico.org.uk

7. Cookies

We use cookies to enhance your experience and analyze site traffic. You can manage your cookie preferences in your browser settings.

8. Data Security

We implement appropriate security measures (SSL encryption, firewalls, secure servers) to prevent unauthorized access, disclosure, or loss of your personal data.

9. Changes to This Policy

We may update this privacy policy occasionally. Please review this page regularly to stay informed. The “Effective Date” will indicate the latest revision.

10. Contact Us

If you have any questions or wish to exercise your data rights, contact:

📧 Email: opuluxcleaning@gmail.com
📞 Phone: 07715497834
📍 Address: London-Based